Company : FutureSoft solutions Pvt. Ltd. (www.fspl.co.in)
Futuresoft is a leading IT services and solutions company specializing in customized business solutions. Futuresoft helps clients plan, build and maintain their IT infrastructures. Futuresoft offers business solutions including Managed services, Enterprise Security, Enterprise Storage, Infrastructure Optimization and Unified communications. Our solutions are designed to resolve business challenges and adapt to the dynamic business needs. Our simple, cost effective and right sized solutions delivered thru a process driven approach has benefited over 250 customers across Industry verticals like ITES / BPO, Software, Manufacturing, Banking & Finance, FMCG and Telecom etc.
(1+ Years) Walk-In : Servicedesk Engineer @ Delhi
Job Position : Tech Support Engineer
Job Location : Delhi, NCR
No. of Openings : 5
Desired Education : B.Sc / B.Tech / B.E / BCA
Desired Experience : 1 to 3 Years (Mandatory)
Job Description :
• Manage end-user customer phone calls / Chat / E-mail.
• Demonstrate effective typing and verbal communication skills
• Document case information
• Utilize the Phone System.
• Demonstrate efficient problem solving and troubleshooting skills.
• Demonstrate commitment to client/internal/customer satisfaction
• Demonstrate basic technical knowledge.
• Up sell the product plans of the organization.
Skills Required :
• Basic knowledge of PCs and Internet
• Basic knowledge of operating systems – DOS, Win 98, Me, XP, NT, 2000
• Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem
• Basic technical troubleshooting skills/ability
• Communication flow, sentence construction & correct grammar in written & Spoken English Communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence)
• Good listening and responding skills
• Communication Skill: Excellent
Work Environment : 24x7
CTC : 3.6 LPA
Note :
• Candidates can come directly for interview (need not to send soft copy of CV)
• Candidates need to come on the specified time period.
• Candidates having communication skills below 8/10, need not to apply.
Walk-In Date : On 19th February 2011 (Saturday) : 10 AM - 2 PM
Contact Address :
FutureSoft (India) Pvt Ltd
253, Okhla Industrial Estate Phase III
New Delhi 110020
Contact Person : Shilpee Sinha
Contact Number : +91-11-42228888
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