Walkin Interview @ HCL in Hyderabad on 9th May 2010 (Technical Support Engineer / Customer Care)

 

HCL WALK-IN AT HYDERABAD FOR Technical Support Engineer

WALK-IN DATE:    9^th May 2010

TIME:     9.30 AM to 4.00 PM

 ROLE: Technical Support Engineer / Customer Care

Location: Hyderabad

Job Overview:

This position is responsible to provide front-end, technical support by providing answers to most product or product line usability or functionality questions

KEY SUCCESS ATTRIBUTES

• Provide Technical Support for a product or product line
  • Receive frontline issues/calls from most customers
  • Handle all functionality and usability related issues
  • Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience
• Develop skills with products and related technologies to provide quality customer support
• Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.
• Create/update customer issues.
• Send product solutions to customers.
• Issue closure with verified solutions.

Competency

• Good customer service skills.
• Good communication skills.
• Good analytical skills.
• An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).

PRE-REQUISITES

Preferred Education

Any Graduate(Must) – (Excluding 2009 Pass outs)

Work Experience:

The Suitable candidate will have strong trouble shooting and communication skills, 12 to 36 months of experience in a related field, and/or a commensurate education. The candidate must be proficient with the product or product line they will be supporting.

VENUE:

HCL TECHNOLOGIES LIMITED

Ground Floor,DHFLVC  Silicon Towers

Madhapur Road,Kothaguda, Beside TCS Building

Hyderabad  500081.

Landmark: Opposite VLCC

 

Things to carry with you:

Hard copy of a resume

Contact Person: Ravi - +91-9966199610