Walkin Interview @ HCL Technologies Limited in Hyderabad on 23rd May 2010 (Technical Support Engineer, Customer Care)

 

WALK-IN DATE:    23rd May 2010 Sunday

TIME: 9.30 AM to 4.00 PM

ROLE: Technical Support Engineer & Customer Care

Location: Hyderabad

Job Overview:

This position is responsible to provide front-end, technical support by providing answers to most product or product line usability or functionality questions

KEY SUCCESS ATTRIBUTES

• Provide Technical Support for a product or product line
  • Receive frontline issues/calls from most customers
  • Handle all functionality and usability related issues
  • Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience
• Develop skills with products and related technologies to provide quality customer support
• Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.
• Create/update customer issues.
• Send product solutions to customers.
• Issue closure with verified solutions.

Competency

• Good customer service skills.
• Good communication skills.
• Good analytical skills.
• An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).

PRE-REQUISITES

Preferred Education

B.tech / M.Tech / MS – All Streams

Work Experience:

The Suitable candidate will have strong trouble shooting and communication skills, 12 to 36 months of experience in a related field, and/or a commensurate education. The candidate must be proficient with the product or product line they will be supporting.

VENUE:

HCL Technologies Limited,
Special Economic Zone, L & T Phoenix Info Park Pvt. Ltd,
Building:H-08;Level-2 & 3, HITEC CITY 2, Hyderabad-500 081

Landmark: Behind Dell

Things to carry with you:

Hard copy of a resume

Contact Person: Ravi (+91-9966199610)

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