Company : Microland Limited (www.microland.com)
Microland's Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.
Freshers / Experienced : Technical Support : US - Voice Process @ Bangalore
Job Position : Technical Support
Job Category : Voice Process (Inbound US Process)
Job Location : Bangalore, Karnataka
Eligibility Criteria :
• Post Graduates, Graduates (10+3), (10+2+3), Under Graduates, Pursuing Graduation, Diploma Graduates, who got experience in any domain for Technical Support US-Voice Process.
• BE fresher (2008, 2009, 2010 pass out less than 60%).
• Flawless communication / Basic Troubleshooting Knowledge in Hardware.
• Candidate should be willing to work in rotational shifts.
Job Profile :
• Technical Support on basic operational or maintenance of networking products like computer routers modems.
• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
Walk-In Date : From 6th to 30th November (Monday to Friday) : 10 AM to 4 PM
Venue :
Microland Limited,
1 B, RMZ Ecospace Business Park,
Belandur, Sarjapur Outer Ring Road,
Bangalore - 560 103
Landmark : Opp. to Maruti Showroom
Contact Person : Shruthi BC (HR)
Contact Number : +91-9845755264, +91-80-43280018
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