Company : EMC2 Datastorage (P) Ltd (www.emc.com)
Location: Bangalore
Role :Associate Practice Consultant (Silverlight)
Exp:2-5 years
JD:
We are looking for candidates working in Support side.
Application support team is organized into sections of expertise and the analyst will be assigned to one of these based on skills and experience. The support service is provided to client installations that EMC Consulting have delivered or that the client wishes to outsource. An analyst may be expected to understand and support several installations of similar make up.
Application support analyst is responsible for responding to issues escalated by client named contacts when an incident has occurred that impacts service to the client’s users. The level of service offered varies by contract, but is typically level 3, following the standard ITIL problem management process to control the problem, provide work around or quick fix to Incident Management for restore of service, root cause identification and permanent fixes.
The role encompasses the standard ITIL change management, processing corrections from problem management, proactive preventative maintenance and coordinating small works enhancement cycles that evolve the application for the client.
Job level is determined by experience and skills, and the ability of the analyst to identify and resolve the incident within SLA and how much support he/she would require to do that.
WIlling to work in UK Shifts is required.
If you're interested with this requirement, please send your updated CV with below details.
Expected ctc:
Notice period:
Current location:
Willing to relocate Bangalore:
Total exp in IT:
Exp in Silverlight:
Exp in .NET:
Willing to work in UK Shift:
Exp in Support side:
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