Microsoft Dynamics CRM 2011 Administration Bible
Publisher: W.i.l.e y 2011 | 816 Pages | ISBN: 0470568143 | PDF | 65 MB
Publisher: W.i.l.e y 2011 | 816 Pages | ISBN: 0470568143 | PDF | 65 MB
A solid CRM strategy is smart business--here's how you get there
Build customer relationships and CRM strategies that will help grow your business with Microsoft's powerful Dynamics CRM software and this practical book that covers all the bases. You'll learn the nuts and bolts of how to configure the software, automate operations, manage users, and integrate with Office--while you also get the essentials of how to capture customer data, analyze it, engage your customers, and track and report results
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