Walkin Interview @ HCL in Hyderabad on 11th July 2010 (Customer Care Executive / Professional)

 

WALK-IN DATE: 11^th July 2010, Sunday
TIME: 9.30 AM to 4.00 PM
ROLE: Customer Care Executive / Professional
Location: Hyderabad

VENUE:

HCL Technologies Limited,
Special Economic Zone, L & T Phoenix Info Park Pvt. Ltd,
Building:H-08;Level-2 & 3, HITEC CITY 2, Hyderabad-500 081

Landmark: Behind Cyber Gateway  / Behind Dell

PRE-REQUISITES

Mandatory Education

B.Tech/B.E, BCA, MCA, M. Tech, MS (Excluding 2010 pass outs)

Job Overview 

This position is responsible to provide front-end, Customer support by providing answers to most product or product line usability or functionality questions.

KEY SUCCESS ATTRIBUTES 

o Receive frontline issues/calls from most customers

o Handle all functionality and usability related issues

o Enhance the customer experience

• Develop skills with products to provide quality customer support

• Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.

• Create/update customer issues.

• Send product solutions to customers.

• Issue closure with verified solutions.

Competency

• Good customer service skills.

• Good communication skills.

• Good analytical skills. 

Work Experience:

The Suitable candidate will have strong communication skills, 1- 5 Years of experience in a related field, and / or a commensurate education. The candidate must be proficient with the product or product line they will be supporting.
Things to carry with you:

Hard copy of a resume

 Contact Person: Vinay/Ravi                                               

Phone: 9966199610

Things to carry with you:

1. 1.       Latest Resume (Hard copy)
2. 2.       A copy of this invitation (please carry this mail without fail)

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